Privacy Policy

Last Updated: January 2025

1. Introduction

Firdaus Aris Digital Solutions (F.A.D.S) ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fads.com.my and use our services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, company name, phone number
• Communication Data: Messages and inquiries you send through our contact forms
• Technical Data: IP address, browser type, device information, and access times
• Project Information: Details about your business needs and project requirements

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Deliver our AI and automation services to your business
• Send you service-related communications and updates
• Improve our website and services
• Comply with legal obligations and protect our legal rights
• Process payments and prevent fraudulent transactions

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our business (e.g., payment processors, hosting providers)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

5. Payment Information

Payment transactions are processed through secure third-party payment processors (such as Stripe). We do not store your complete credit card information on our servers. Payment data is encrypted and handled in accordance with Payment Card Industry Data Security Standards (PCI DSS).

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/HTTPS encryption for data transmission
• Secure server infrastructure and regular security audits
• Access controls and authentication mechanisms
• Regular data backups and disaster recovery procedures

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When data is no longer needed, we securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to our processing of your personal information
• Data Portability: Request transfer of your data to another service provider
• Withdrawal of Consent: Withdraw consent for data processing where applicable

9. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience. You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. International Data Transfers

Your information may be transferred to and processed in countries other than Malaysia. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us